Cheltenham, UK, October 11th, 2019 –

iPipeline® – a leading provider of digital solutions and services to the life and pensions market – today announced The Exeter has adopted their document delivery and e-Sign solution, AlphaTrust®, to digitise their income protection claims process.

Powered by AlphaTrust, The Exeter’s income protection claims process will be digitally delivered and managed – from the claim request through to completion. Providing a rapid secure process, AlphaTrust allows full customisation of a business’s document delivery and e-Signature experience, helping turn inefficient, paper-based workflows into fast, accurate and streamlined digitised workflows. The Exeter’s branding is in place throughout the entire journey, providing one seamless and trusted journey for the customer. AlphaTrust enables any size of organisation to gain real-time visibility into any business process – from start to finish, automatically storing and managing all documentation throughout the process.

By taking advantage of new digital solutions, The Exeter are driving better customer experiences by significantly reducing the time, cost and complexity associated with delivering and managing documents electronically which may require one or more signatures from multiple parties.

Ian Teague, UK Group Managing Director at iPipeline commented: “The claim is the real ‘moment of truth’ for protection products. It is critically important therefore to make this process as fast and painless as possible. With iPipeline introducing this innovative technology to the UK marketplace, we’re further enabling businesses to improve productivity and transform traditional manual paper-based workflows. Not only does this benefit the business, more importantly it delivers better customer outcomes.”

“We’re very pleased to have worked with The Exeter for them to become the first in the UK marketplace to launch this process. There’s great potential to enable much more efficiency within our industry and we look forward to enabling more businesses to digitise many more manual processes.”

Chris Pollard, Chief Operating Officer at The Exeter, commented: “We’re excited to be the first firm in the UK to pilot iPipeline’s AlphaTrust technology, which we believe will totally transform the claims process. In today’s ever-increasing digital world, everyone expects fast and efficient digital solutions, and this technology will help us deliver this for our customers.

“The new system will provide a more streamlined process for both intermediaries and their clients, saving time and removing any unnecessary obstacles. Delivering a positive customer experience is key for The Exeter, so teaming up with industry leading businesses to provide an efficient technology-driven service – without losing the human touch – is essential.”