20 April 2020, Cheltenham, UK

iPipeline® – a leading provider of digital solutions and services – today announced The Cotswold Group, part of G4S, has adopted their AlphaTrust® e-sign and document process automation solution to digitise their insurance witness statements.

The Cotswold Group will use AlphaTrust to digitise their insurance witness statements, a key part of the insurance claims journey. Further focus will continue to digitise the self-interview process with integration into their back-office systems, allowing document processing automation. AlphaTrust is proving to be an important part of delivering and improving productivity and excellent client service in a post-coronavirus, remote-selling world, irrespective of the industry you work in.

AlphaTrust is an e-sign and document process automation solution that enables automation, ranging from simple send a document for signature to the most complex workflows. The solution, hosted in the cloud, is industry-compliant and securely digitises the creation of legally enforceable business records, providing real-time visibility from start-to-finish. Offering a fully brandable solution, it enables The Cotswold Group to provide their customers with an efficient, seamless and safe journey.

Matthew Cantle, Managing Director at the Cotswold Group said: “We are pleased to be able to support our customers, allowing them to continue their claims with no delays. Not only will this solution benefit us through speeding up processes overall, the ability to complete witness statements digitally means our investigators do not need to seek signatures via face-to-face interaction, which at this current time is not feasible. Initial response from clients and end users has been tremendous.”

Ian Teague, UK Managing Director, iPipeline said: “We are delighted to be able to help The Cotswold Group revolutionise their business process at this critical time. Digitising their witness statements creates a fundamentally new way of working, eliminating the need for face-to-face contact and meetings, increasing efficiency and lowering costs. We are now enabling The Cotswold Group to continue with business as usual, reducing the coronavirus disruption, by ensuring witness statements are digitally processed quickly with claims being settled as soon as possible. This ultimately drives better customer outcomes, which is key for all of us, and ensures business continuity.”