14 July 2021, Cheltenham, UK
iPipeline® – a leading provider of low code / no code content-enabled digital solutions and services to the financial services market – today announced a long-term partnership with OneFamily, the UK’s third largest financial mutual society. iPipeline’s SSG Digital® platform will replace OneFamily’s existing savings, investments, and protection platform, providing a comprehensive digital service for around 2.6 million OneFamily customers, accessible by their advisers and customers as well as independent advisers.
The decision to move to a fully digital platform has been taken by OneFamily in order to make their proposition more flexible and adaptable to the needs of their customers. It can now deliver an agile and cutting-edge service across multiple sectors within financial services for the long term.
The SSG Digital platform is a leading platform in financial services and has processed more than 3.7 million policies across protection, savings, and investments in the last 8 years. The platform processes the largest number of child trust fund policies in the UK and more than 30% of new UK protection policies
The first stage of the partnership will focus on digitising the processes for new products and product enhancements before progressing to the re-platforming of existing products for all OneFamily customers.
Graham O’Sullivan, Director IT & Change at OneFamily said: “We are pleased to be working in partnership with iPipeline as part of our strategic investment to deliver best-in-class experience for our customers today and into the future. With a multi-generational customer base, it’s important to us to be able to offer the latest in digital capabilities alongside more traditional customer contact channels. With iPipeline’s SSG Digital platform, we will ensure our customers can interact with our award-winning products in a manner and at a time that suits them best.”
Ian Teague, UK Group Managing Director at iPipeline, said: “The long-term partnership with OneFamily demonstrates how our platform is perfectly placed to address the technology demands of providers across all sectors of financial services. SSG Digital is highly flexible and can be adapted to any digital services requirements across multiple product streams. We are powering the technology that will help OneFamily to succeed for many years to come.”